Cancellations: You have a legal right under the Consumer (Distance Selling) Regulations 2000 to cancel your order with 7 working days following receipt of the goods.
You can cancel by emailing email@example.com or by phoning us at 01-9060330
Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. Goods must be returned within 28 days of cancelling your order. Products must be returned in their original packaging and you must retain proof of posting the returned product to ensure we receive same. A refund will only issue following receipt of the goods being returned. We reserve the right not to refund you if the goods are not returned in a suitable condition
In the event you receive your order and a product is damaged you must notify us of any such damage within 7 days of receiving same with full details of the damage by email at firstname.lastname@example.org. You must return the products to us as soon as possible after informing us of the damage. This also applies where an order received is incorrect or incomplete. Any cancellations made during the cooling off period and prior to delivery will be refunded by the same method of payment made at the full cost of the product. Delivery charges are non-refundable.
For reasons of hygiene we do not accept returns of certain products once the packaging has been opened unless faulty (for example, swimshorts, chewy tubes).
We will offer to repair, replace (at our own cost) or refund your purchase. In the event of the damaged goods being part of a discontinued product line we will offer you an exchange or refund. We regret that we cannot be held liable to repair, replace or refund goods that have been damaged during the assembly of the products, or that have been altered or repaired in any way.
We also cannot be held liable to repair, replace or refund goods that have been the subject of any damage or accident resulting from a negligent, willful or innocent act or omission of the customer, or through use that is not in accordance with the manufacturers instructions.
In all cases where damaged products are reported to us, the items need to be returned to our offices unused. In the unlikely event that your items have a defect, e.g. missing parts, please advise us so we can arrange a dispatch of replacement parts to you as soon as possible.
Please note: Delivery Times may vary depending on the product if they are held in stock they will be sent out on our next working-day-delivery.